Returns & Exchanges

Return Period You can request a return or exchange within 14 days from the date you receive your order.

Exchange Options You can request an exchange for a different product. Once your request is received, stock availability will be checked, and you will be contacted regarding the next steps.

Refund Process

• Returned products are inspected within 1–3 business days after reaching our warehouse.

• Approved returns are refunded to the original payment method (credit card, etc.).

• Depending on your bank, it may take 1–10 business days for the refund to reflect in your account.

Shipping Details

• The shipping cost for the first order is covered by Margerie.

• For returns and exchanges, except for defective or incorrectly sent items, the shipping fee is the responsibility of the customer.

Situations Where Returns Are Not Accepted Return or exchange requests are not accepted in the following cases:

• If the product has been used or washed.

• If the 14-day legal return period has been exceeded.

How to Create a Return or Exchange Request?

1. Contact us via WhatsApp at +90 546 664 43 53.

2. Include your order number and the reason for return/exchange, along with images, in your message.

3. Our team will get back to you with detailed instructions to complete the process.