FAQ

Q: What happens if my order arrives broken?
C: Don't worry at all. All Margerie Crystal orders are 100% covered by our "Crystal Guarantee" . If you receive a damaged product, simply email us a photo of the broken item. Without asking any questions, we will instantly send you a new product to your address completely free of charge.

Q: Are your products dishwasher safe?
C: To preserve the sparkle, clarity, and texture of our handcrafted crystals (especially those with gold details or vibrant colors) for years to come, we strongly recommend hand washing . Dishwashers can cause dulling of the crystal over time and damage delicate details. For more information, please see our "Crystal Care Guide" page.

Q: Are your crystals truly handmade?
C: Yes. Each piece in our collection is crafted by master glass artisans using traditional blowing and hand-cutting techniques. This human touch ensures each piece is unique, adding a soul that mass-produced glass can never possess.

Q: Do you offer a gift wrapping option?
C: Absolutely. We believe the unboxing experience is the most important part of a gift. Every order is shipped in our signature matte black luxury gift box, elegantly tied with satin ribbon. You don't need to do any extra wrapping; it's ready to impress the moment it arrives.

Q: Can I add a personal note?
C: Yes, you can add a free personalized gift note to your order on the checkout page. We carefully print your message on a premium card and place it inside the box.

Q: Where do you ship from?
C: To ensure the fastest and safest delivery of our products, we ship them directly to your door from our fully equipped operations centers.