Margerie Crystal Support Center

Your order will be shipped within 48 hours after payment is confirmed. Shipping takes place on weekdays (Monday–Friday) .

Delivery time by the courier company usually takes 1–3 business days .

Shipping is free if your order amount is 2000 TL or more . Orders under this amount will be charged a flat 90 TL shipping fee .

Your cargo tracking number will be automatically sent to the e-mail address you provided during ordering.

You can make secure payments via credit card and money transfer/EFT.

Yes, installment options are available for all bank cards.

Your invoice will be sent digitally to your email address after your order is delivered.

You can request a return within 14 days from the delivery date.

For all returns , the shipping cost is the responsibility of the buyer.

If you receive a broken or damaged product, please send us photos. We will replace it free of charge.

Once the product reaches us and is checked, your new product will be shipped within 1–3 business days.

No. Our products will not fade or discolor . However, highly potent chemicals and abrasive detergents should be avoided.

Yes. All of our products are handmade, so slight differences reflect the uniqueness and exquisite craftsmanship of each product.

Of course. You can get detailed information on our Wholesale page or contact us directly.