At Margerie Crystal, we carefully prepare our products to represent elegance and perfection, and ship them in elegant boxes. We expect the same care in our returns process.
Returned products must be in resalable condition and delivered to us in accordance with the following conditions:
Conditions for Returned Products
- The product must be unused , undamaged and in its original condition.
- The product must be returned in its original box , along with protective packaging materials, as it was received.
- It is the customer's responsibility to package the product securely and securely to prevent damage during shipping during return.
Non-Refundable Situations
- Broken, scratched, cracked or damaged products,
- Products with missing or damaged original packaging,
- Products that have lost their resalable properties will not be accepted for return.
In such cases, the product price is deducted from the refund amount and only the remaining balance is transferred to the customer.
Shipping Fees
- Shipping costs for returns are the responsibility of the customer.
- Damage caused by shipping during the return process may result in the product not being accepted for return. Therefore, please use double-layer protection when shipping the products.
Note: As Margerie Crystal, we meticulously examine our products for every return request and strive to provide you with the best experience.
Support & Contact
You can contact us to get information about any return process:
Email: info@margeriecrystal.com
WhatsApp: +90 546 664 43 53