Satisfaction Guarantee
At Margerie Crystal, we meticulously design, package, and deliver each product to our valued customers. If you're unhappy with the crystal and glass products you've purchased, or if you wish to return them for any reason, you can contact us within 14 days for a refund or exchange.
We know every experience is personal, so we want you to order our products with confidence.
Note: Return shipping costs are the responsibility of our customers.
Return Conditions
- Products must be unused, undamaged and in resalable condition .
- Due to the delicate nature of crystal and glass products, returned items must arrive to us in their original packaging and protected .
- Returns are not accepted for products that are not shipped in their original boxes, are broken, missing or damaged ; in such cases, the product price will be deducted from the refund amount along with the shipping fee.
Next Steps: What Happens?
The Process of Change
Once the returned product is received and checked, the new product you requested will be shipped within 2 business days if it is in stock.
Return Process
Once the returned item is inspected and approved, your payment will be transferred to your original payment method within 5 business days. Depending on your bank, it may take 2-7 business days for the refund to appear in your account.
Contact us
You can contact us for any questions, suggestions or support requests:
Email: info@margeriecrystal.com
WhatsApp: +90 546 664 43 53
Address: Çubuklu District, Engürü Bağı Street, No: 60/A, Beykoz / Istanbul
Elegance and confidence come together in your shopping with Margerie Crystal.
You can place your orders with peace of mind and easily initiate the return or exchange process if necessary.